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These are the terms that govern your account with us — how we handle your data, what we expect from you, and what you can expect from us. Access to go2kaya depends on local law and is available where local law permits in Malaysia.
When you open an account with go2kaya, you enter into a relationship governed by these terms. They cover how your account is created and maintained, how transactions are processed through payment rails like Touch 'n Go eWallet, DuitNow, and FPX, and how your personal information is stored and used. We update these terms when our services change — the current version is always the one shown on this page, so check back when you receive a notification from us. Eligibility to use go2kaya depends on local law and the eligible region you are accessing from. If local law in your area restricts access to online platforms of this nature, these terms do not extend access rights to you. Nothing in this policy creates a contractual right where local regulation prohibits participation. For any transaction dispute involving Touch 'n Go eWallet or DuitNow, the dispute path begins with your account transaction history, accessible after login. FPX transfers follow your bank's own terms in addition to ours. We do not override your bank's conditions — both sets of terms apply when you use FPX to fund your account.
Deposits and withdrawals via Touch 'n Go eWallet are subject to this policy and the wallet operator's own terms. Transaction records appear in your go2kaya account dashboard.
DuitNow transfers are processed in line with the DuitNow scheme rules. Your account statement reflects each transfer; raise any discrepancy through our support channel.
FPX payments carry both your issuing bank's conditions and ours. Check your bank's daily transfer limits before initiating a deposit — we cannot override bank-set thresholds.
Where Boost is available as a payment option in your account, the same dual-terms principle applies: Boost's own policy and this legal policy both govern that transaction.
Not every interaction with go2kaya falls under the same section of this policy. Here is a clear breakdown of what each part of your experience is governed by, so you know where to look when a question comes up.
Your login credentials, session activity, and account settings are fully within scope. We hold the record of your account creation, your verification steps, and your access history. You can request a copy of this record through the support channel.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, FPX, and Boost are in scope for our transaction policy. The payment operator's own terms run alongside ours — both apply at the point of transaction.
Game content supplied by studios like Microgaming, JDB, PlayStar, and Spadegaming is governed by each studio's content licence. We make those titles available in the lobby; the studio holds the content rights. Our policy covers your access to the lobby, not the game code itself.
Links or integrations that take you outside go2kaya — including your bank's FPX portal or a wallet app — are outside our policy scope from the moment you leave our platform. Those services operate under their own terms.
You hold several concrete rights in relation to your go2kaya account and the data we keep on file. These are not abstract promises — each one has a process you can follow right now. Log into your account and open the account settings page to see the data fields we hold: your registered email, contact number, and transaction history are all visible there. If any detail is wrong, you can correct it directly in the settings page or raise a correction request with support. We aim to action correction requests within the timeframe shown in your support ticket once it is raised. If you want to understand what data we hold beyond what is visible in your dashboard, send a request to our support channel — the current path for that request is listed in the contact section of this page. You also have the right to ask us to stop sending marketing communications. That preference is set inside your account notification settings, and it takes effect on the next communication cycle after you save the change.
Log in and open account settings. Your registration data, linked payment methods like Touch 'n Go eWallet and DuitNow, and full transaction history are shown there without requiring a support request.
Edit fields directly in account settings for most details. For identity-linked fields that are locked after verification, raise a correction request through the support channel with the updated information.
Send your question through the live chat or email route listed in the support section below. Reference your account ID in the subject so our team can pull your record without back-and-forth.
For a full account of what data we hold on you beyond the dashboard view, contact support with a written request. We will respond through the same channel with the information or a timeline for providing it.
For questions about these terms, your account data, or a transaction dispute involving Touch 'n Go eWallet, DuitNow, or FPX, use one of the contact paths below. Quote your account ID so the team can locate your record on the first response.
Open the chat icon from any page inside your logged-in account. Live chat is the fastest path for transaction questions and account correction requests. Response availability is shown in the chat widget at the time you open it.
For written policy questions or formal data requests, email our support address listed in the account help section. Include your registered email and account ID in the subject line so we can match the request to your record without delay.
The help centre inside your account dashboard holds self-service articles on transaction records, payment method management for Touch 'n Go eWallet and DuitNow, and account correction steps. Check there first for common policy questions.
Your account security and the way we store your data are governed by the practices outlined here. We do not share your personal data with third parties except where needed to process a transaction — for example, passing a payment reference to Touch 'n Go eWallet or DuitNow to complete a deposit. Cookie settings are managed through the consent prompt shown on your first visit; you can review and change those settings at any time through the cookie preferences link in the page footer.
We keep your account data for as long as your account is active and for the period required under applicable law after closure. When you request account closure, the retention period and the data categories held beyond that point are communicated through the support channel handling your request.
We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. No third-party advertising cookies are set without your consent. Review your active preferences through the cookie settings link in the footer at any time.
Your account is protected by the credentials you set at registration. We strongly recommend using a unique password not shared with your Touch 'n Go eWallet, DuitNow banking app, or other financial services. Report any suspected unauthorised access immediately through live chat.
When this policy changes in a material way, we notify you through the email address registered to your account before the change takes effect. The date of the most recent update is shown at the top of this page so you can track revisions.
These are the questions we hear most often about our legal policy, account data, and how these terms interact with local law in Malaysia.
Access to go2kaya depends on local law and is available where local law permits. We do not make a legal determination on your behalf. If you are uncertain about your eligibility, check the regulations that apply in your region before opening or continuing to use an account.
We hold your registration details, linked payment methods such as Touch 'n Go eWallet and DuitNow, your transaction history, and your session activity. Most of this is visible in your account dashboard after login. For a complete data summary, send a written request through the support channel.
For fields editable in account settings — email, contact number, notification preferences — update them directly there. For identity-linked fields locked after verification, raise a correction request through live chat or email support. Include your account ID so the team can action it without additional back-and-forth.
We retain the data required under applicable law for a defined period after closure. When you submit a closure request, the support team will confirm which data categories are held and for how long. We do not use closed-account data for marketing after the account is shut.
Start with your transaction history in the account dashboard — the reference number and timestamp are shown there. Contact our support channel with that reference. For disputes involving the payment operator's side, you may also need to raise a case through Touch 'n Go eWallet or DuitNow directly, as their own dispute process runs separately from ours.
Yes. Open account settings, go to notification preferences, and turn off marketing communications. The change takes effect on the next communication cycle after you save it. If you still receive messages after that, contact support with your account ID and we will investigate the setting on our side.